Delivery and Ordering Information
2023 CHRISTMAS DELIVERY: All bat and hockey stick orders must be ordered by NOVEMBER 1st to guarantee Christmas Delivery
Orders made before Nov 1st: You will receive your order in time for Christmas.
Orders made after Nov 2nd: We will do our best to get you your order in time for Christmas. It will be close but NO guarantees. Reach out with any questions: firstname.lastname@example.org
Orders made after Dec 1: There is a high chance we will not be able to get you your bat in time for Christmas. If you order after Dec 1 your bat will more than likely need to be shipped early next year.
Reach out with any questions or concerns: email@example.com
If you ordered a bat or hockey stick, currently our lead times are 2-3 weeks from the day you placed your order. Reach out to firstname.lastname@example.org and let's see what we can do to hit your deadline.
We take our time to make sure the bats and sticks are perfect. Each bat and stick is made-to-order and that takes time.
Non-bat / non-hockey stick purchase delivery times vary. We will attempt to ship out your hat or ball within a few days of your order.
Our lead times vary based on demand and busier times of year. We do not guarantee a specific delivery date. We ship using FedEx for all bats and hockey sticks and USPS for everything else. They've never lost a package, but from time to time they have had small delays. Everything is labeled "FRAGILE". And if your tracking information says "DELIVERED" but you don't have it please contact the shipping provider. Once it ships it is out of our hands. The best thing to do is call your local shipping provider and speak to a rep there. We won't be able to do anything to track your package further than what the tracking information shows.
I currently only ship to customers in the United States of America, Canada, Australia and United Kingdom.
Founder of Mitchell Bat Co.